My General Terms and Conditions (GTC) set out the conditions that apply to a contract between Let Your Soul Shine / Alexandra Bitzer and you as the person making the purchase.
In the following we will refer to you or the person making the purchase. As well as by me in the sense of the law.
If the contents and thus the effect of the GTC change, you will be informed in writing by e-mail or post.
I present my product range to you on my homepage, in e-mails and by other means. This is not to be regarded as a binding offer. However, you are welcome to use and book the appropriate offer via my booking channels. If it is not openly available for booking, you can contact me at any time. You may then receive an individual offer from me.
If you book an offer via my booking program, this is binding for both parties. The same applies if you accept an offer that I create for you individually. This requires an exchange by email or post. Offers on social media are in no case to be regarded as binding. This means that no contract can be concluded on social media.
As confirmation of the contract you will always receive an e-mail or post from me, if necessary this happens via my booking program.
The price and the terms of payment are fixed when the contract is concluded. If you do not meet this obligation, the service will also be discontinued with immediate effect.
If installments are not paid, this is not to be understood as termination. The payment obligation continues to exist. For example, if installment 2 of 4 is not paid, installments 3 and 4 must still be paid. Even if you do not have access to the service.
Shipment shall be made in accordance with the contract. The price for shipping is shown separately on the invoice. If it is a digital product, shipping is free of charge by e-mail or as a download. You may also receive access to use the product by e-mail.
My products can be purchased digitally. By having direct access to my products, you waive your right of withdrawal by purchasing my digital products. By purchasing, you confirm your legal acceptance of these GTCs and irrevocably waive your right of withdrawal.
The coached person may use the methods learned and passed on by me in my rooms at any time for themselves and may also use the content learned, but may not pass on anything 1:1 to others. Content such as mediation or similar is also not to be passed on. Should this nevertheless happen, the coached person must pay for the damage incurred.
If you do not show up for a session (1:1 or group) that you have booked and paid for, you will lose your right to a refund or an alternative date. To avoid a cancellation, you must inform me at least 48 hours in advance via alex@letyoursoulshine.de that you cannot make use of the session. We will then find a new date.
In acute cases of illness or emergency that were not foreseeable, please contact me immediately so that we can find a new date together. This regulation is based on goodwill on my part and is not enforceable.
In my work I give my best at all times. If the result of an energetic session or mentoring does not meet your expectations, I am not liable for it. The result of a session is always dependent on both sides. Furthermore, a specific result cannot be promised.
Also:
All my offers and mentoring sessions are NOT medical treatments or therapeutic approaches, but support on an energetic level. They do NOT replace a visit to the doctor! In case of complaints, it is strongly recommended to seek medical or therapeutic support. My offers are based on a spiritual knowledge & background and inspire personal development.
I would like to point out that errors can occur in services that are obtained via the Internet. Naturally, I will do my best to rectify these as quickly as possible. However, I do not accept any liability for errors and consequences resulting from them.
I do not take part in the dispute resolution procedure.
I accept no liability for the application of the methods that the coachee learns in my sessions/mentoring (or my online courses). During the implementation, one must listen to one’s own limits and one’s own mind at all times and, if necessary, they must be terminated.
Changes to the contract are always made in writing. This means that I write an e-mail or send a letter by post to record the change. The change is not to your liking? Then you can object to it within two weeks – also in writing.
The place of jurisdiction, i.e. the competent court, is always that of my registered office as the seller/service provider.
Should anything in these GTC be invalid, the remaining content shall remain valid.
If you have any questions for me, you can contact me at any time by e-mail at alex@letyoursoulshine.de.
All my offers and mentoring are NOT medical treatments or therapeutic approaches, but support on an energetic level. They do NOT replace a visit to the doctor! In case of complaints it is strongly recommended to seek medical or therapeutic support. My offers are based on a spiritual knowledge & background and inspire personal development.